Overview
These Terms of Service govern access to and purchases made through eoscyc.com (“eoscyc®”), an online skincare and personal care store owned and operated by Hangzhou Shengshi Qitian Media Co., Ltd.
By placing an order through our website, you enter into a purchase transaction with Hangzhou Shengshi Qitian Media Co., Ltd., subject to these Terms of Service and the applicable policies published on our website.
Throughout these Terms, “eoscyc®,” “we,” “us,” and “our” refer to Hangzhou Shengshi Qitian Media Co., Ltd.
By visiting our website, browsing our products, or making a purchase, you agree to these Terms of Service to the extent permitted by applicable law.
If you do not agree with these Terms, please discontinue use of our website and services.
Online Store Terms
You must be legally capable of entering into a binding agreement in your place of residence to use our website or make a purchase.
You agree to use eoscyc.com only for lawful purposes and in accordance with these Terms.
You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.
You must not transmit viruses, malicious software, harmful code, or other materials that may interfere with the security, functionality, or operation of our website.
We reserve the right to take reasonable action to protect our website, customers, and services from unlawful or unauthorized activity.
Products and Information
eoscyc® offers a thoughtfully selected collection of skincare and personal care products inspired by botanical ingredients, everyday beauty routines, and comfortable self-care experiences.
Our collection may include:
- Facial cleansers and cleansing products.
- Facial toners and refreshing mists.
- Hydrating and lightweight serums.
- Daily moisturizers and nourishing creams.
- Facial masks and skincare treatments.
- Facial oils and other personal care essentials.
We make reasonable efforts to display accurate product descriptions, ingredient information, quantities, packaging, prices, and images.
However, actual product colors, textures, packaging, and appearance may vary slightly due to photography, lighting conditions, manufacturing variations, or individual screen settings.
Customers are responsible for reviewing available ingredient lists, product descriptions, directions for use, and relevant precautions before purchasing or using a product.
We may modify, discontinue, or update products and product information when reasonably necessary, subject to applicable consumer protection laws.
Skincare Product Use and Safety
Skincare products should be used according to the directions and precautions provided on their packaging and individual product pages.
Individual skin types, sensitivities, allergies, and reactions to cosmetic ingredients may vary.
We recommend that customers:
- Review ingredient lists before use, particularly if they have known allergies.
- Follow all application instructions and relevant precautions.
- Perform a patch test when appropriate, especially for sensitive skin.
- Avoid contact with the eyes unless a product is specifically formulated for that area.
- Keep products away from excessive heat and direct sunlight unless otherwise instructed.
- Store products in accordance with their labeled storage recommendations.
- Keep products out of reach of children where appropriate.
- Discontinue use if significant irritation or an unexpected adverse reaction occurs.
If you experience serious or persistent skin concerns, please consult a qualified healthcare professional.
Information about skincare routines, cosmetic ingredients, and product benefits provided on our website is intended for general informational purposes and should not replace professional medical advice, diagnosis, or treatment.
We do not guarantee identical skincare results for every customer.
Nothing in this section limits any mandatory rights or remedies relating to product safety, defects, or consumer protection.
Orders and Order Acceptance
Placing an order through eoscyc.com does not automatically guarantee final acceptance.
After completing checkout, an order confirmation will be sent to the email address provided during your purchase.
We may accept, refuse, limit, verify, or cancel an order for legitimate reasons, including:
- Product unavailability or inventory shortages.
- Payment authorization failure.
- Suspected fraudulent or unauthorized transactions.
- Incorrect pricing or product listing errors.
- Inaccurate or incomplete customer information.
- Shipping restrictions or delivery limitations.
- Suspected misuse of promotional offers.
If an order is canceled after payment has been collected, the applicable amount will be refunded in accordance with applicable law and our refund obligations.
Customers are responsible for providing accurate billing, shipping, and contact information.
If you need to modify or cancel an order, please contact service@eoscyc.com as soon as possible.
Order changes or cancellations may not be possible once processing or shipment preparation has begun.
Prices and Payment
Product prices are displayed in the currency shown on our website and may change from time to time.
Applicable discounts, shipping charges, taxes, and the final order total will be displayed during checkout before payment is submitted.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments are processed through Shopify and the payment providers enabled for our store, subject to their applicable terms and privacy policies.
Depending on your location and payment method, your bank or payment provider may impose additional fees, including currency conversion or foreign transaction charges.
These independent fees are determined by the relevant provider and are not controlled by eoscyc®.
For additional information, please review our Payment & Security page.
Shipping and Delivery
Order processing times, estimated delivery periods, available shipping methods, shipping charges, and related conditions are described in our Shipping Policy.
Orders are generally processed within 1–3 business days after successful payment confirmation.
For orders shipped to the United States, standard delivery is generally estimated at 5–12 business days after dispatch.
Eligible orders of US$39 or more qualify for free standard shipping, subject to the conditions stated in our Shipping Policy.
Delivery dates are estimates and are not guaranteed.
Delays may occur due to:
- Shipping carrier operations.
- Customs processing or inspections.
- Severe weather conditions.
- Public holidays.
- Remote delivery locations.
- High shipping volumes.
- Other circumstances outside our reasonable control.
Customers must provide accurate and complete delivery information.
Responsibility for loss or damage during shipping will be determined in accordance with applicable consumer laws and the delivery terms associated with the order.
Please review our Shipping Policy for complete information.
Returns and Refunds
Returns, refunds, exchanges, replacements, cancellations, damaged products, and incorrect orders are handled according to our Return & Refund Policy and applicable consumer protection laws.
If you wish to request a return, please contact service@eoscyc.com before sending any product back.
Our customer support team will review your request and provide appropriate return instructions and the designated return address when applicable.
Because skincare products are intended for personal use, certain opened, used, or otherwise ineligible products may be subject to hygiene-related return restrictions where permitted by law.
These restrictions do not limit mandatory rights concerning defective, damaged, misdescribed, or incorrectly supplied products.
Customers may be asked to provide order information, photographs, videos, or packaging details to help review a claim.
Approved refunds are generally issued to the original payment method in accordance with our Return & Refund Policy.
Please review the full policy for return eligibility, applicable timeframes, shipping responsibilities, and refund processing details.
Intellectual Property
All original content appearing on eoscyc.com, including website text, product photography, images, graphics, logos, branding, page layouts, and other materials, is owned by or licensed to eoscyc® and may be protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, republish, or commercially exploit protected website content without prior written authorization, except where permitted by law.
Third-party trademarks, logos, and other protected materials remain the property of their respective owners.
Accessing our website does not grant ownership of intellectual property rights.
Prohibited Uses
You may not use our website or services:
- For unlawful, fraudulent, deceptive, or misleading purposes.
- To violate applicable laws or the rights of others.
- To submit deliberately false payment, identity, or shipping information.
- To distribute malware, viruses, or other harmful code.
- To collect personal information without authorization.
- To interfere with website security or normal operation.
- To attempt unauthorized access to customer accounts or website systems.
- To misuse promotional offers or discount codes through fraudulent activity.
- To infringe intellectual property or other legal rights.
- To engage in unauthorized commercial exploitation of website content.
We may restrict or terminate access where these Terms are violated, subject to applicable law.
Third-Party Services and Links
Our website may contain links to or integrations with third-party services, including:
- Payment processing providers.
- Shipping carriers and fulfillment partners.
- Website analytics services.
- Advertising and marketing providers.
- Customer support platforms.
- Other operational service providers.
Independent third-party services may operate under their own terms, conditions, and privacy policies.
We are not responsible for independent third-party website content, availability, privacy practices, or conduct to the extent permitted by applicable law.
Customers should review the relevant third-party policies before using external services or submitting personal information.
Disclaimer and Limitation of Liability
We aim to provide accurate product information, secure checkout functionality, and a reliable online shopping experience.
However, we do not guarantee that our website will always operate without interruptions, technical errors, or temporary service disruptions.
To the maximum extent permitted by applicable law, eoscyc® and Hangzhou Shengshi Qitian Media Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products where such liability may legally be excluded.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for:
- Fraud or fraudulent misrepresentation.
- Defective or unsafe products where liability is mandatory.
- Personal injury where liability cannot legally be excluded.
- Violations of mandatory consumer protection laws.
- Other obligations that cannot legally be restricted.
Any limitations of liability remain subject to applicable legal requirements.
Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless eoscyc® and Hangzhou Shengshi Qitian Media Co., Ltd. from claims, losses, liabilities, damages, or reasonable expenses arising from:
- Your unlawful use of our website.
- Your material violation of these Terms.
- Your infringement of another party's intellectual property or legal rights.
- Your fraudulent or intentionally harmful conduct.
This provision does not limit mandatory consumer rights or impose obligations prohibited by applicable law.
Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable by a competent authority, that provision will be interpreted or enforced to the maximum extent permitted by law.
The remaining provisions will continue in effect to the extent legally permissible.
Privacy and Personal Information
Personal information collected through eoscyc.com is handled in accordance with our Privacy Policy and applicable data protection laws.
Information may be used to process orders, coordinate shipping, provide customer support, maintain transaction security, and fulfill other legitimate business purposes.
Please review our Privacy Policy and Your Privacy Choices page for information about personal data collection, use, disclosure, retention, and available privacy rights.
Changes to These Terms
We may update these Terms of Service periodically to reflect changes in our website, products, business operations, services, or applicable legal obligations.
The latest version will be published on this page.
Your continued use of the website following publication of updated Terms may constitute acceptance of those changes where permitted by law.
Unless otherwise required by applicable law, the Terms in effect when an order is placed will generally govern that purchase.
Contact and Business Information
eoscyc® is an online skincare and personal care store owned and operated by Hangzhou Shengshi Qitian Media Co., Ltd.
The company is responsible for product sales, order processing, customer support, shipping assistance, returns, refunds, and other transactions conducted through eoscyc.com.
Brand Name: eoscyc®
Company Name: Hangzhou Shengshi Qitian Media Co., Ltd.
Registered Address: Room A3003-1, Building 3, No. 150 Wuchang Avenue, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China.
Email: service@eoscyc.com
Phone: +852 2182 831
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
For questions about these Terms of Service, purchases, skincare products, payments, shipping, returns, refunds, or other customer-service matters, please contact us using the information above.
Thank you for choosing eoscyc®. We look forward to providing a thoughtful, secure, and enjoyable skincare shopping experience.