HERE TO HELP WITH
YOUR SKINCARE JOURNEY
At eoscyc®, we believe a thoughtful skincare experience goes beyond the products you choose.
Whether you're exploring our skincare collection, looking for information about a product, or need assistance with an existing order, our customer support team is here to help.
We aim to make every step of your shopping experience clear, comfortable, and convenient.
BUSINESS INFORMATION & CONTACT
eoscyc® is owned and operated by Hangzhou Shengshi Qitian Media Co., Ltd.
The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through eoscyc.com.
9:00 AM–6:00 PM EST
Requests involving shipping carriers, payment providers, detailed order investigations, or privacy matters may require additional processing time.
HOW WE CAN HELP
Our customer support team can assist you with a variety of questions and requests.
Skincare Products & Ingredients
Have questions about a facial cleanser, toner, serum, moisturizer, facial mask, or another product in our collection?
We can help you understand available product information:
- Ingredient lists and product descriptions.
- Product textures and packaging details.
- Labeled directions for use.
- General skincare routine information.
- Available product sizes and variations.
- Product availability and pricing.
Individual skin needs and sensitivities may vary. For allergies or persistent skin concerns, consult a qualified healthcare professional.
Orders & Purchases
If you have placed an order through eoscyc.com, we can assist with:
- Order confirmations and payment inquiries.
- Order status and processing updates.
- Requests to modify or cancel an order.
- Product quantities and variations.
- Missing confirmation emails.
- General purchase concerns.
Contact us as soon as possible if you need to change an order. Changes may not be possible once processing or shipment preparation has begun.
Shipping & Delivery
We understand how important it is to receive your skincare essentials in good condition.
Our team can help with:
- Shipping methods and delivery estimates.
- Shipment confirmations and tracking information.
- Delayed or missing packages.
- Packages marked delivered but not received.
- Incorrect or incomplete shipping addresses.
- Orders shipped in multiple packages.
Please review our Shipping Policy for applicable shipping conditions.
Returns, Exchanges & Refunds
If you need assistance with a return, please contact us before sending any item back.
- Return eligibility requirements.
- Return request procedures.
- Product condition requirements.
- Approved return addresses and shipping instructions.
- Exchange or replacement options.
- Refund processing and payment timelines.
Please review our Return & Refund Policy for complete details.
DAMAGED, LEAKING OR INCORRECT PRODUCTS
We want your skincare products to arrive safely and in the condition expected.
If your order arrives damaged, leaking, defective, incomplete, or incorrect, please contact our customer support team as soon as possible.
What to Include
- Your order number.
- The product name and a description of the issue.
- Clear photographs or videos of the affected product.
- Photographs of the original packaging.
- A photograph of the shipping label, where relevant.
Where reasonably possible, retain the affected product and its packaging until our team has reviewed your request.
We will review the information and explain the next steps in accordance with our store policies and applicable law.
NEED HELP WITH AN EXISTING ORDER?
For order-related inquiries, please include the following information in your message.
Providing these details helps our team locate your purchase and respond more efficiently.
For your security, please do not send full payment card numbers, passwords, or one-time verification codes by email.
PAYMENT & PRIVACY SUPPORT
Payment Questions
If you have questions about payment authorization, checkout errors, unexpected charges, or available payment options, please contact us.
Available payment methods are displayed during checkout and may vary depending on your location and payment provider.
Requests involving banks or third-party payment providers may require additional processing time.
Privacy & Personal Information
We respect the importance of protecting your personal information.
For questions about the collection, use, correction, or deletion of personal information, please contact our support team.
To submit a privacy-related request, use Privacy Request as the subject line of your email.
Please also review our Privacy Policy and Your Privacy Choices page.
GET IN TOUCH WITH EOSCYC®
We welcome questions about our skincare collection, shopping experience, and customer support services.
service@eoscyc.com
Contact us with your questions, order details, or customer support requests.
We aim to respond to customer inquiries within 1–2 business days.
Please note that inquiries involving shipping carriers, payment providers, detailed order investigations, or privacy requests may require additional time.
A LITTLE CARE GOES A LONG WAY
At eoscyc®, we believe even the smallest details can make an everyday skincare routine feel more personal.
From helping you understand a product to assisting with your order, our goal is to provide thoughtful and reliable customer support throughout your shopping experience.
Thank you for choosing eoscyc®.
Naturally Inspired.
Beautifully You.