This Shipping Policy explains how orders placed through eoscyc.com are purchased, processed, fulfilled, shipped, tracked, received, returned, and refunded, as well as how shipping and delivery issues are handled.
eoscyc® is owned and operated by Hangzhou Shengshi Qitian Media Co., Ltd.
We are committed to providing a clear and convenient delivery experience for customers purchasing our skincare and personal care products.
How to Place an Order
Browse our collection of skincare products, select the items you wish to purchase, and add them to your shopping cart.
Proceed to checkout and provide accurate contact, shipping, and payment information.
After your order has been successfully submitted, an order confirmation will be sent to the email address provided during checkout.
Please review your order details carefully before completing your purchase.
Order Processing and Fulfillment
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from shipping and delivery time.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Certain skincare products, promotional bundles, or orders containing multiple items may require additional preparation and packaging time.
If an order requires an unusually long processing period, we will contact you using the email address provided at checkout.
Fulfillment and Shipping Origin
Orders may be fulfilled from our own facilities or partner fulfillment centers depending on product availability, inventory location, and delivery destination.
Products from the same order may be shipped from different facilities. As a result, items may arrive in separate packages and at different times.
Regardless of the fulfillment location, eoscyc® remains responsible for assisting customers with order-related questions, shipping inquiries, delivery concerns, and applicable return or refund requests.
Estimated Delivery Times
Estimated delivery times vary depending on the shipping destination, carrier, and available delivery method.
For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.
International delivery times may vary depending on the destination, shipping carrier, customs processing, and local delivery conditions.
Order processing and shipping times are calculated separately.
For example:
- Order Processing: 1–3 business days.
- Standard Delivery to the United States: 5–12 business days after dispatch.
- Estimated Total Time: Approximately 6–15 business days from successful payment confirmation.
These timeframes are estimates rather than guaranteed delivery dates.
Delivery may take longer during holidays, periods of high shipping volume, severe weather, customs inspections, or other circumstances outside our reasonable control.
Shipping Costs
We offer free standard shipping on eligible orders of US$49 or more.
Shipping options and applicable costs are calculated and displayed during checkout.
Shipping charges may depend on:
- Delivery destination.
- Selected shipping method.
- Package weight and dimensions.
- Order contents.
- Geographic restrictions or applicable exclusions.
Any shipping charges will be presented before you complete payment.
Order Tracking
Once your order has been shipped and tracking information becomes available, you will receive a shipping confirmation email containing the available tracking details.
You can use your tracking number to monitor the progress of your shipment through the designated carrier.
Tracking updates may take several business days to appear after a shipping label has been created.
A temporary delay in tracking information does not necessarily mean that your package has stopped moving.
If your order is shipped in multiple packages, separate tracking numbers may be provided.
Receiving Your Skincare Products
Your order will be delivered to the shipping address provided during checkout.
Please ensure that your delivery information is accurate and that someone is available to receive the package when necessary.
Upon delivery, we recommend inspecting the products and packaging promptly.
Please check that:
- All ordered items are included.
- Product containers are intact.
- Bottles, jars, tubes, and dispensing components are not damaged.
- Protective seals are intact where applicable.
- No products have leaked during transportation.
- The products received match your order.
If anything is missing, damaged, leaking, or incorrect, please contact our customer support team as soon as possible.
For safety reasons, do not use skincare products with compromised seals, visible contamination, or other signs that their safety may have been affected.
Delivery Delays
Although we aim to provide reliable delivery estimates, unexpected delays may occur.
Possible causes include:
- Carrier service disruptions.
- Customs inspections or clearance delays.
- Severe weather conditions.
- Public holidays.
- Remote delivery locations.
- Seasonal shipping demand.
- Transportation or logistical disruptions.
- Circumstances outside our reasonable control.
If your tracking information has not been updated for an extended period or your order has not arrived within the expected timeframe, please contact us at service@eoscyc.com.
Include your order number and any available tracking information.
Our team will review the shipment details and, where appropriate, contact the carrier or fulfillment partner to investigate.
Lost Packages
If your package appears to have been lost during transportation, please contact our customer support team.
Include:
- Your order number.
- The email address used at checkout.
- Your tracking number, if available.
- A brief explanation of the issue.
We will review the available tracking information and investigate with the relevant carrier or fulfillment partner.
Depending on the investigation findings and the circumstances of the order, an appropriate resolution may include continued delivery assistance, a replacement shipment, or a refund in accordance with our policies and applicable consumer protection laws.
We recommend allowing an existing shipment investigation to proceed before submitting duplicate claims for the same delivery issue.
Packages Marked as Delivered
If your tracking information indicates that the package has been delivered but you cannot locate it, please check the following locations:
- Your mailbox, front door, porch, or garage.
- Building reception or management office.
- Apartment mailroom or designated parcel area.
- Secure delivery locations around your property.
- Other household members who may have accepted the delivery.
- Nearby neighbors who may have received the package.
- Any delivery notice left by the shipping carrier.
You may also contact the local carrier responsible for final delivery.
If your package still cannot be located, please email service@eoscyc.com with your order number and tracking information.
We will review the delivery details and assist with the appropriate next steps.
A package marked as delivered will not automatically prevent us from reviewing a legitimate delivery concern.
Shipping Address and Address Changes
Customers are responsible for providing complete and accurate shipping information during checkout.
Please confirm that your address includes all applicable details, such as:
- Recipient name.
- Street address.
- Apartment, unit, or building number.
- City and state.
- Postal or ZIP code.
- Country.
- Contact telephone number, where required.
If you need to update your shipping address after placing an order, please contact service@eoscyc.com as soon as possible.
We will make reasonable efforts to assist, but address modifications cannot be guaranteed once an order has entered processing or shipment preparation.
If a package is returned, redirected, or requires reshipment because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply, where permitted by law.
International Orders, Customs, and Import Charges
International shipments may be subject to customs inspections, import duties, taxes, and other fees imposed by the destination country.
Unless otherwise stated at checkout, applicable customs duties, import taxes, and local clearance fees are the recipient's responsibility.
Customs requirements and processing times vary by destination.
We cannot control or guarantee the time required for customs clearance.
Customers are responsible for confirming whether the skincare products ordered may be imported into their destination country, subject to applicable laws and shipping restrictions.
Split Shipments
Some orders may be shipped in multiple packages due to inventory availability, fulfillment locations, packaging requirements, or product combinations.
Separate packages may arrive on different dates.
If your order is divided into multiple shipments:
- Individual tracking numbers may be provided.
- Each package may have a different delivery estimate.
- Your order confirmation will remain associated with the original purchase.
- You will not be charged additional shipping fees solely because we divide an order into multiple packages.
Our customer support team can assist if you have questions about items arriving separately.
Damaged, Leaking, or Incorrect Products
We take care in preparing skincare products for shipment, but occasional transportation-related issues may occur.
If your order arrives damaged, leaking, defective, incomplete, or incorrect, please contact us as soon as possible.
Include:
- Your order number.
- The affected product name.
- A description of the issue.
- Clear photographs or videos of the product.
- Photographs of the original packaging.
- A photograph of the shipping label, where relevant.
Please retain the affected items and their original packaging until our team has reviewed your request or provided further instructions, where reasonably possible.
We will assess the information and assist with an appropriate resolution in accordance with our store policies and applicable consumer protection laws.
Returns and Refunds
If you would like to request a return or refund, please contact us at service@eoscyc.com before shipping any products back.
Include your order number and the reason for your return request.
Our customer support team will review your request and provide the appropriate instructions and designated return address when applicable.
Because skincare products are intended for personal use, certain opened or used products may be subject to hygiene-related return restrictions where permitted by law.
These restrictions do not limit mandatory legal rights relating to damaged, defective, or incorrectly supplied products.
Please review our Return & Refund Policy for information about:
- Return eligibility and applicable timeframes.
- Product condition requirements.
- Return authorization procedures.
- Return shipping costs.
- Damaged or incorrect items.
- Refund processing and payment timelines.
Eligible approved refunds are issued to the original payment method according to our Return & Refund Policy.
The time required for funds to appear may vary depending on your bank or payment provider.
Business Information
eoscyc® is an online skincare and personal care store owned and operated by Hangzhou Shengshi Qitian Media Co., Ltd.
The company is responsible for product sales, order processing, shipping assistance, customer support, returns, refunds, and other transactions conducted through eoscyc.com.
Brand Name: eoscyc®
Company Name: Hangzhou Shengshi Qitian Media Co., Ltd.
Registered Address: Room A3003-1, Building 3, No. 150 Wuchang Avenue, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China.
Email: service@eoscyc.com
Phone: +852 2182 831
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Contact Us
For assistance with ordering, shipping, tracking, delivery, returns, refunds, damaged skincare products, or other order-related concerns, please contact:
Email: service@eoscyc.com
Phone: +852 2182 831
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Thank you for choosing eoscyc®. We look forward to making your skincare shopping experience simple, comfortable, and enjoyable.